Terms and conditions of use

Terms and conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Locio Ltd a company registered in England and Wales under number 13908118 whose registered office is at The Deep Business Centre, Tower Street, Kingston upon Hull, HU1 4BG   with email address [email protected]; (the Supplier or us or we).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
2. Contract means the legally-binding agreement between you and us for the supply of the Goods;
3. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
5. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
6. Order means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website;
7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
8. Website means our website www.locio.co.uk on which the Goods are advertised.

Goods

1. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
2. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
3. All Goods which appear on the Website are subject to availability.
4. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

1. We retain and use all information strictly under the Privacy Policy.
2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

1. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
3. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e., the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
4. Any quotation is valid for a maximum period of    days from its date, unless we expressly withdraw it at an earlier time.
5. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.                                                                                                                                                                                                                                                                      

Age Restrictions

1. You can only purchase from locio.co.uk if you are 18 years of age or older. By placing an order, you are confirming that you are at least 18 years of age.
2. If you are purchasing from locio.co.uk with the intention of sending item as a gift, the recipient must also be over 18 years of age.
3. You can only enter any competition on locio.co.uk if you are over 18 year olds. By entering, you are confirming that you are at least 18 years old. 

Price and Payment

1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
2. Prices and charges include VAT at the rate applicable at the time of the Order.
3. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

1. We will aim to deliver the Goods, to the Delivery Location on the following basis;                                                     

Order placed before 1pm  – Processed same ‘working day’ to arrive next ‘working’ day  (i.e. 24 hour window)                                                                                                                                      

Order placed after 1pm – Processed next ‘working’ day to arrive the following working day (i.e. 48 hour window, e.g. Order placed Monday after 1pm will arrive Wednesday)  

Orders placed after 1pm on Thursday or anytime Friday will be expected to arrive ‘next working day’ which would be the following Monday unless specified otherwise.

Risk and Title

1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

Withdrawal, returns and cancellation

1. You can withdraw the order by telling us before the order is despatched, if you simply wish to change your mind or made an error.                    
2. Any returns due to error ordering or change of mind within 14-day period will be refunded (except coffee) as long as product is in resaleable state. Shipping costs back must be covered by you. 
3. If you receive a damaged/defective product Locio will send a replacement of the same item (assuming we have available in stock) Where we don’t have like for like item, we will contact you to find a viable solution.
4. Defective products are entitled to a full refund. Refund declarations must be made within 24 hours of receiving the product. Contact [email protected]

Subscription

1. By purchasing Locio Membership you acknowledge that your Membership has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. 

1. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate billed every 28 days at £5.99
2. Cancelling subscription must be done before the next collection date to avoid being charged.

Right to cancel

1. Subject as stated in these Terms and Conditions, you have the statutory14 day cooling off period.
2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (i.e., subscriptions), the right to cancel will be 14 days after the first delivery.
3. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision via email to [email protected]
4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

1. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you.

Deduction for Goods supplied

1. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e., handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g., it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

1. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
   1. 14 days after the day we receive back from you any Goods supplied, or
   2. (If earlier) 14 days after the day you provide evidence that you have sent back the Goods.
2. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

1. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Thorn House, Road One, Corner of Road Three, Winsford Industrial Estate, Cheshire West and Chester, CW7 3PZ   without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
2. For the purposes of these Cancellation Rights, these words have the following meanings:
   1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
   2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity and Guarantee

1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
2. Upon delivery, the Goods will:
   1. be of satisfactory quality;
   2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
   3. conform to their description.
3. It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors

1. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

1. In the event of any failure by a party because of something beyond its reasonable control:
   1. the party will advise the other party as soon as reasonably practicable; and
   2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.

Privacy

1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy () and cookies policy ().
3. For the purposes of these Terms and Conditions:
   1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
   2. ‘GDPR’ means the UK General Data Protection Regulation.
   3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
4. We are a Data Controller of the Personal Data we Process in providing Goods to you.
5. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
   1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
   2. we will only Process Personal Data for the purposes identified;
   3. we will respect your rights in relation to your Personal Data; and
   4. we will implement technical and organisational measures to ensure your Personal Data is secure.
6. For any enquiries or complaints regarding data privacy, you can e-mail: [email protected].

Excluding liability

1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g., loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
3. We try to avoid any dispute, so we deal with complaints in the following way: we always want to ensure that you are looked after in the right way so any issues, help or support please contact us on [email protected].